Return & Refund Policy
At Best Suppliers, we operate within a prescription-verification and medical dispensing framework. Because we handle regulated medications, therapeutic compounds, and prescription-based treatments, our return and refund processes are designed to prioritize patient safety, product integrity, and responsible handling standards.
Our policies reflect healthcare distribution expectations within Canada and guidance shaped by authorities such as Health Canada.
Prescription Products and Returns
Due to the nature of prescription medications, hormone therapies, and peptides, most products cannot be returned once dispensed. This policy protects patients from risks associated with tampering, improper storage, or compromised product integrity after shipment.
Once an order has been verified, approved, and fulfilled, it is considered final unless it meets the criteria outlined below.
Eligible Refund Situations
We may offer a refund or replacement if:
- The incorrect product was dispensed due to a verified processing error
- The product arrived damaged or compromised during transit
- The order was approved but could not be fulfilled due to availability issues
- A duplicate payment was processed in error
In these situations, our team will review the case and determine the appropriate resolution, which may include replacement, store credit, or refund.
Non-Refundable Situations
Refunds are generally not provided in cases where:
- A prescription was submitted incorrectly or expired
- A patient changes their mind after verification and fulfillment
- Products have been opened, used, or altered
- Delivery delays occur outside our operational control (carrier or logistics issues)
- Incorrect shipping details were provided by the customer
Because medical products must be handled under strict safety protocols, we cannot restock or resell returned prescription items.
Order Cancellations
Orders may be canceled only before prescription verification and fulfillment begin. Once documentation review and approval are completed, processing moves into a controlled medical distribution stage and cancellation may no longer be possible.
If a cancellation request is submitted early, we will make every reasonable effort to stop processing and issue a refund where applicable.
Damaged or Incorrect Deliveries
If an order arrives damaged or incorrect, customers must contact our support team within a reasonable timeframe after delivery. Supporting details such as order information and clear description of the issue will help us investigate and resolve the situation quickly.
Where verified, we will arrange a replacement or appropriate refund.
Refund Processing
Approved refunds are processed using the original payment method whenever possible. Processing timelines may vary depending on payment provider, verification steps, and financial institution policies.
We aim to resolve all refund matters responsibly and as quickly as operationally possible.
Compliance and Safety Considerations
Our return and refund structure is designed to maintain safe dispensing standards and prevent misuse of prescription treatments. Medical products require careful handling, and once they leave controlled distribution channels, their safety cannot be guaranteed.
This is why most prescription-based items cannot be returned after delivery.
Contact for Return or Refund Requests
Customers who believe they qualify for a refund or replacement should contact our support team through the official contact channels listed on our website. Our team will review each request carefully and provide guidance on next steps.